Ok, so some of you know I just ordered an Acer monitor off of eBay. The monitor is lacking a stand, but typically that’s a problem that is easy to solve. Well, Acer Tech Support apparently can’t help me very much. Here’s the “conversation” so far:

Recently you requested personal assistance from our on-line support
center. Below is a summary of your request and our response.

If this issue is not resolved to your satisfaction, you may reopen it
within the next 7 days.

Thank you for allowing us to be of service to you.

Subject
——————————

———————————
Monitor Stand

Discussion Thread
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Response (Santo JohnE) – 08/20/2009 05:56 PM
Dear Joshua Campbell,

Thank you for contacting Acer America. I’ll be happy to assist you…

After verifying your email I came to understand that you are facing issues with wrong stand.

Please contact local retail store for resolving this issue.

For further clarifications please feel free to visit our web site http://support.acer.com/Default.aspx
Thank you for contacting Acer,
Have a great day!

Respectfully,
Acer America
Online Technical Support

Customer (Joshua Campbell) – 08/20/2009 02:51 PM
Can I get any help with this? All I want to do is purchase a new stand for it. Is that so much to ask?

Customer (Joshua Campbell) – 08/20/2009 11:52 AM
I was given a link to call the Pre-Sales department. THis is not helping me. The link does not have ANY information for Pre-Sales. I Have even tried calling Technical Support, and I can’t get through anything. I HAVE NOT YET PURCHASED THIS MONITOR. I WANT TO FIND OUT IF I CAN GET A STAND FOR IT. THE MONITOR FOR PURCHASE DOES NOT HAVE A STAND.

Response (Dhinil UnniP) – 08/20/2009 12:18 AM
Dear Joshua Campbell,

Thank you for contacting Acer America. I’ll be happy to assist you.

Having reviewed your email, I understand that you are facing issue with Monitor stand.

Joshua, kindly follow the link given below and contact our pre sales department.

[link removed]

For further clarifications please feel free to visit our web site http://support.acer.com/

Thank you for contacting Acer America,

Have a great day!

Respectfully,
Acer America
Online Technical Support

Customer (Joshua Campbell) – 08/19/2009 08:39 PM
I am buying a monitor off of ebay, this particular model. It’s missing a stand. Is there any way I can order a replacement?

Umm… How did they not understand when I explicitly mentioned that it does NOT have a stand, and that I bought it from eBay and not a retail store? I know they have to somehow have spare stands. It’s not unheard of for a monitor stand to somehow break and need replacement. I know, I’ve seen it. I’m just sorely disappointed in such awful customer service.
The link for the information on Pre-Sales, had NO contact information, whatsoever. To top that off, I even attempted calling them. It didn’t do any good calling any of their numbers. I couldn’t get through the “serial number” part, and I couldn’t even get past the computer to an actual operator. It’s… sad.

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